QUESTIONS PERTAINING TO ORDERSI made an online purchase but I have not received an order confirmation?
A: If an order has been successfully made online, An order confirmation email will automatically be sent to the email address on file. If you are uncertain if an order was placed or not, please contact us first before attempting to replace the order.In my online account, the order status remains as “processing” but I made the order a few days ago?
A: A shipping confirmation email will be sent to you once a tracking number becomes available. Please also check your Junk/Spam email folder as many automated emails are sent there by default. If you have any questions regarding your order status, please feel free to email our support team and include your order number for assistance.My order is stated to be “pending”. What does that mean?
A: For your security, if you order is pending, please contact us immediately to verify and confirm the order. If you were sent an email from our verification department, you may respond directly back to the email as well.I have a store credit, how do I use this?
A: To use your store credit, simply login to your online account. During the checkout process, we will ask if you wish to use your available credit towards the new purchase. Please click on the checkbox provided should you wish to have the store credit apply to the purchase. You will see the store credit amount deducted from your order total on the final review page of the checkout process.I have made an order but my store credit was not applied?
A: First verify if you have available store credit in your account. If you do, store credit will need to be applied to your purchase during the online checkout process. If you forgot to apply your store credit, please send us an email and reference your order number and we will apply the credit for you.
GENERAL QUESTIONSCan I make a phone order?
A: Our system is not set up to receive phone orders. All orders have to be made online through our secured website.I live locally, can I come in to pick up or exchange an item?
A: Unfortunately we are not open to the public and we do not have a physical store. All orders will be shipped out through our designated carriers and returns must be mailed back to us by following our return procedures.How do I know the sizing for clothes and shoes?
A: A sizing chart is located on most items description page. If there is no sizing chart, please order using your normal size. Please refer to the chart where posted for general sizing inquiries. Please keep in mind that each manufacturer/ brand may differ slightly in size. The chart provided is only for general reference.How do I apply a coupon?
A: Please enter any coupon code into the “Discount Codes “box and click the “apply” button. The system will then confirm if the coupon has been applied. Only ONE coupon can be used for each order. Please note, any coupons offered must be applied to an order at time of checkout only. Once an order has been submitted and confirmed online, we will not be able to adjust the order to add-on a coupon.
QUESTIONS PERTAINING TO SHIPPING POLICYHow long will GROUND shipping take to arrive at my location?
A: All orders will take 2-4 business days for processing (Saturdays and Sundays are not including to business days.) Ground shipping will take approximately 3 to 5 business days for delivery once the package has been released to the shipping carrier.How long will 2ND DAY AIR shipping take to arrive at my location?
A: We are NOT currently offering this serviceI want overnight shipping, do you offer this?
A: At this time we do not offer overnight shipping.I am an international customer, and I would like expedited shipping.
A: We do not offer expedited shipping for international orders outside the US due to extremely high shipping rates and the possibility for delayed delivery due to Custom regulations.Please calculate my shipping cost for me.
A: Shipping costs for domestic (US) delivery on orders over $75 are always FREE!! International orders will vary by the weight and the destination. Shipping cost will be calculated for your order during checkout only.Which shipping company do you use for shipping?
A: For domestic US orders we will use UPS or USPS mail innovation. Canada orders will be shipped by USPS only. International orders will be shipped by United States Postal Services (USPS) only. For international customers outside the US, please be aware of your country’s import regulations. Tax and duty fees imposed by your government for the delivery of the package will be paid by the receiver.
For additional shipping info please click on the link below